Troubleshooting
8 articles
Nothing shows on my storefrontThis one symptom has several separate causes, and any of them alone is enough to hide everything Hype Cart Drawer does. Work down this list in order…Sep 10, 2026Changes take a while to appearA change you make in Hype Cart Drawer is saved instantly, but several caches sit between the admin and what a shopper sees. Most changes are visible…Sep 10, 2026Session expired, or the app will not openOpen Hype Cart Drawer once from your Shopify admin. That single action repairs almost every "session expired", "please reinstall" or blank-screen…Sep 10, 2026What data Hype can accessHype Cart Drawer asks for read-only permissions. It cannot change anything in your Shopify admin — no products, no discounts, no orders. Below is the…Sep 10, 2026Uninstalling HypeUninstalling Hype Cart Drawer deletes your configuration in Hype — campaigns, offers, carts, blocks and settings — and reinstalling does not bring it…Sep 10, 2026The drawer isn't showing on my storeFive things stop the drawer from rendering, in the order they are worth checking: the app embed is off, the cart is a draft, the embed is enabled on…Sep 10, 2026The theme's cart still opensIf Hype's drawer works but your theme's cart also appears — on the cart icon, after an add-to-cart, or sliding in behind Hype's panel — the cause is…Sep 10, 2026My changes aren't visible on the storefront yetThis is expected, and it is Shopify's cache rather than a Hype problem. Storefront pages are served from a cache that a save in Hype cannot clear, so…Sep 10, 2026
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